Shared Branch Network Update

A notice about making withdrawals from shared branch locations: The Shared Branch Network is now enforcing withdrawal frequency limitations. No members from issuing credit...

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New Home Banking Features

Have you explored the many resources available to you from within Online Banking? For instance, under “User Settings” you can change your address, email...

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Get a bonus on your vehicle loan.

With our new Loyalty Rewards Program, you can earn a $100.00 bonus* when you finance a new or used car, truck, van, motorcycle, RV...

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Who else in the financial services world would offer a guarantee like this?

We're so committed to providing every member with exceptional service we'll pay you for your trouble if you received less than the best.

Accuracy

If we make a mistake on any transaction, we'll correct the error and credit your account $10.00.

Responsiveness

If you have questions or problems with any On The Grid Financial account, give us a call. If we can't answer your question immediately, we'll get back with you within 24 hours with a status update or credit your account $10.00.

Reliability

We don't want to let you down on our promise. If we fail to deliver any product or service as promised, we'll credit your account $5.00.

Promptness

We promise to acknowledge a member's presence or phone call within three minutes.

Courtesy

If you feel any of our employees have been less than courteous, please notify a manager or supervisor so we may address the situation.