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Mailing Address

On The Grid Financial
5901A Peachtree Dunwoody Road, Ste 275
Atlanta, GA 30328

Same address for FedEx, UPS, or Other Overnight Delivery

Member Services

Phone: 1-800-360-6362 or 770-396-9005
Fax: 1-877-205-8923 or 770-396-0777

Holiday Schedule / Branches Closed

January 1, 2016: New Year's Day
January 18, 2016: Martin Luther King Jr. Day
March 25, 2016: Good Friday
May 30, 2016: Memorial Day
July 4, 2016: Independence Day
September 5, 2016: Labor Day
November 24 and November 25, 2016: Thanksgiving Holiday
December 23 and December 26, 2016: Christmas Holiday

Access Your Accounts by Phone

Audio Response: 1-800-321-4180

Keep us Informed

Have you made some changes that we need to know about? Whether you’ve moved, changed a phone number, name or would like to change a beneficiary, just let us know.

All changes can be made using our Membership Form. Please be sure that all account owners sign the form.

Once you have completed a new form, print it, sign it and return it to us. We currently accept completed and signed forms by secure e-mail (must be sent from within Home Banking), In Person or by US Mail.

We will contact you once we have received your information (please allow 2 business days to process your request.)

Send Us Secure Email

We have two e-mail options available for you to communicate with the credit union.

SECURE E-MAIL* - Login to your Online Banking account and click Contact Us then click Send Us a Secure E-Mail. Any information sent from inside Online Banking is secure and confidential. You will be notified when you have a response waiting and you will need to login to your Online Banking account to retrieve it.

GENERAL E-MAIL - If you have a general question or concern, feel free to contact a Financial Services Associate at:

*Please note, for account-specific questions, use the secure e-mail inside of your Online Banking account

After Hours and Emergency Contacts

VISA® Credit Card
Report a Lost or Stolen Credit Card (24 Hour Customer Service)
1-866-820-3802 - Inside the United States
727-571-2200 - Outside the United States

VISA® Check Card (Debit Card)
Report Lost or Stolen Debit Card - 1-888-918-7846

Cancel or Stop Payment on a Bill Payment Order
Bill Payment Customer Service - 1-800-360-6362 (only available during normal business hours)