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Member Protection
Mobile banking helps social distancing.
Who else in the financial services world would offer a guarantee like this?
We're so committed to providing every member with exceptional service we'll pay you for your trouble if you received less than the best.
Accuracy
If we make a mistake on any transaction, we'll correct the error and credit your account $10.00.
Responsiveness
If you have questions or problems with any On The Grid Financial account, give us a call. If we can't answer your question immediately, we'll get back with you within 24 hours with a status update or credit your account $10.00.
Reliability
We don't want to let you down on our promise. If we fail to deliver any product or service as promised, we'll credit your account $5.00.
Promptness
We promise to acknowledge a member's presence or phone call within three minutes.
Courtesy
If you feel any of our employees have been less than courteous, please notify a manager or supervisor so we may address the situation.